Automation
The inbox that sorts and answers itself
Incoming enquiries are categorised, prioritised and answered with ready-made drafts in your own tone of voice, so customers get answers in hours instead of days.
How things work today
- Every enquiry lands in one shared inbox that has to be cleared by hand.
- The same five questions are answered from scratch again and again.
- Urgent cases drown among newsletters and routine questions.
After automation
- Every email is categorised automatically: order, support, invoice, complaint, spam.
- Routine questions get a ready-made draft reply based on your own answers and knowledge.
- Urgent cases and unhappy customers are flagged to a human immediately.
How the automation works
The enquiry arrives
Email, contact form or webshop message, everything is picked up.
Categorisation
The AI works out what the enquiry is about and how urgent it is.
A draft reply is written
Based on your previous replies, prices and policies, a draft is written in your tone of voice.
A human approves
A team member reads, tweaks and sends, or takes over entirely on complex cases.
The system learns
Corrections to the drafts make the next drafts better.
Typical systems in the solution
I build on top of what you already have, the goal is fewer clicks, not more systems.
What it typically means
- Hours, not daystypical response time for routine enquiries after automation
- ~70 %of routine replies can be waiting as drafts before anyone opens the inbox
- Nothing drownsurgent cases are flagged straight away, including during holidays and weekends
These figures reflect typical experience. They depend on your volume and systems. We always work out the concrete potential together before I build anything.
Could this work for your business?
I always start with a short, free chat about your workflows, and build a prototype that proves the value before you commit.
